Overview

DSP Ops Center provides a centralized attendance tracking system to record, monitor, and act on driver attendance incidents. Every no-call no-show, tardy arrival, call-out, and early departure is documented in one place — giving you clear visibility into attendance patterns and the data you need to enforce policies consistently.

Key capabilities:

• Incident recording with standardized types and free-text notes
• Dashboard view with clickable filters for quick analysis
• Rolling window reports across 30, 90, 180, 270, and 365-day periods (a rolling window always looks at the most recent X days from today — not a fixed calendar month or quarter)
• Per-employee attendance history with full incident breakdown
• Attendance flags that surface employees needing review
• Integration with disciplinary workflows for policy enforcement

Incident Types

DSP Ops Center tracks four standardized attendance incident types:

Each incident can also be marked as Excused if the absence was approved or covered by a valid reason (e.g., medical documentation, pre-approved time off). Excused incidents are tracked separately and do not count toward disciplinary thresholds — meaning they will not trigger warnings or escalation in the progressive discipline process. See the Compliance & Disciplinary guide for details on how those thresholds work.

Recording Incidents

To record an attendance incident:

1. Navigate to Attendance in the sidebar.
2. Click Add Incident (or the + button).
3. Select the Employee from the dropdown.
4. Choose the Date of the incident.
5. Select the Incident Type (No Call No Show, Tardy, Call-Out, or Early Departure).
6. Optionally, add Notes with additional context (e.g., "Called in 30 minutes before shift" or "Left 2 hours early due to vehicle breakdown").
7. If the absence is excused, check the Excused checkbox.
8. Click Save.

Important notes:

• Incidents can be edited after creation if details change (e.g., marking an incident as excused after receiving documentation).
• Supporting documents (doctor's notes, excuse letters) can be attached to attendance records through the document management system.

Attendance Dashboard

The main Attendance page provides an overview of recent incidents across your entire team.

What You See

• Recent Incidents — A chronological list of the most recent attendance incidents, showing employee name, date, type, and whether it was excused.
• Filter by Type — Click on any incident type badge to filter the view. For example, click NCNS to see only no-call no-show incidents.
• Search — Search by employee name to quickly find a specific person's recent incidents.
• Date Range — Adjust the date range to focus on a specific time period.

Quick Stats

The dashboard displays summary counts at the top of the page:

• Total incidents in the selected period
• Breakdown by incident type
• Number of unique employees with incidents

These counts update dynamically as you apply filters.

Rolling Windows

Rolling window reports let you analyze attendance patterns over standardized time periods. A rolling window means the system always looks at the most recent X days from today, not a fixed calendar period. For example, a 90-day rolling window on March 15 covers December 15 through March 15. Tomorrow, it would cover December 16 through March 16. This is particularly useful for applying attendance policies that are based on incident counts within a defined window.

Available rolling windows:

To view a rolling window report:

1. Click Attendance in the left sidebar to open the Attendance page.
2. Select the desired Rolling Window period from the dropdown or tabs at the top of the page.
3. The view updates to show all incidents within that window, along with per-employee totals.

Rolling window reports show each employee's incident count broken down by type within the selected period. This makes it easy to identify who is approaching policy thresholds.

Per-Employee Attendance History

Each employee has a complete attendance history accessible from their profile.

To view an individual's attendance history:

1. Navigate to Employees in the sidebar.
2. Click on the employee's name to open their profile.
3. Select the Attendance tab.

What You See

• Complete History — Every attendance incident on record for this employee, from most recent to oldest.
• Incident Breakdown — Summary counts by type (e.g., 3 NCNS, 5 Tardies, 2 Call-Outs).
• Excused vs. Unexcused — Clear distinction between excused and unexcused incidents.
• Notes and Documentation — Any notes or attached documents for each incident.
• Timeline View — A chronological view that makes patterns visible (e.g., incidents clustering around certain days of the week or times of month).

This view is essential for coaching conversations and disciplinary meetings. It provides a complete, objective record of an employee's attendance that can be referenced during discussions.

Attendance Flags

DSP Ops Center automatically flags employees whose attendance requires management review. Flags appear on the main Attendance dashboard and on employee profiles. These flags are generated automatically based on built-in thresholds — you do not need to configure them manually.

An employee is flagged when:

• Their unexcused incident count within a rolling window exceeds a threshold.
• They have recent no-call no-show incidents (the most serious type).
• A pattern of escalating incidents is detected (e.g., increasing frequency over recent weeks).

How to use flags:

1. Check the Attendance dashboard regularly for flagged employees.
2. Click on a flagged employee to view their full history and understand the reason for the flag.
3. Take appropriate action — this may be a coaching conversation, a formal warning, or simply noting the situation for continued monitoring.

Flags are informational — they surface employees who need attention but do not automatically trigger any action. You decide how to respond based on your policies and the specific circumstances.

Attendance Reports

DSP Ops Center provides reporting capabilities to help you understand attendance trends across your team.

Available reports include:

• Incident Frequency — How many total incidents occurred per week or month, with trend lines showing whether attendance is improving or worsening.
• Type Distribution — Breakdown of incidents by type across the team. Useful for identifying whether you have a tardy problem, an NCNS problem, or a general call-out problem.
• Day-of-Week Patterns — Which days of the week see the most incidents. This can reveal scheduling-related issues (e.g., consistently high Monday call-outs).
• Employee Ranking — Employees ranked by total incidents within a period, making it easy to identify both your most reliable drivers and those needing the most support.

Access reports from the Attendance page or from Reports in the left sidebar.

Integration with Disciplinary Actions

Attendance data integrates directly with DSP Ops Center's disciplinary workflow. When attendance patterns warrant formal action, the system provides a clear path from data to documentation.

• Documented history — When creating a coaching form, write-up, or warning, you can reference the employee's specific attendance incidents with dates, types, and counts.
• Policy-based triggers — Attendance flag criteria can be aligned with your DSP's written attendance policy, making it clear when thresholds have been crossed.
• Progressive discipline — Track the progression from verbal coaching to written warning to final warning, with attendance data supporting each step.
• Supporting documentation — Attach doctor's notes, excuse documentation, or other supporting materials directly to attendance records, keeping everything in one place for reference during disciplinary proceedings.

Tips and Best Practices

Record Incidents Consistently

The value of attendance tracking depends entirely on completeness. If incidents are recorded inconsistently — some days tracked, others missed — the data loses its meaning and cannot support disciplinary action.

• Designate who is responsible for recording attendance incidents each day.
• Record incidents the same day they occur, while details are fresh.
• Include notes with relevant context, even if brief.

Use Flags for Early Intervention

Attendance problems rarely improve on their own. The earlier you address a pattern, the more likely you are to correct it.

• A driver with two NCNS incidents in 30 days is heading toward a third. A conversation now may prevent it.
• Repeated tardies often indicate a scheduling issue, transportation problem, or personal challenge that a manager can help address.
• Call-outs clustering around the same day of the week may point to a workload or morale issue worth investigating.

Align Flags with Your Written Policy

Configure your attendance flag thresholds to match your DSP's attendance policy. This ensures the system surfaces employees for review at exactly the points where your policy calls for action, rather than too early (creating noise) or too late (missing the window for intervention).

Distinguish Excused from Unexcused

Marking incidents as excused when appropriate keeps your data accurate and your disciplinary actions defensible. An employee with 5 incidents — 3 of which were excused medical absences with documentation — is a very different case from an employee with 5 unexcused incidents.

Leverage Attendance in Performance Conversations

Attendance is a component of overall driver performance. When combined with scorecard data and other metrics, attendance history provides a complete picture. Use the employee profile's Attendance tab alongside the Performance tab for a holistic view during reviews.

Getting Help

If you encounter issues with attendance tracking, contact DSP Platform support through your account dashboard at dsp-platform.com.