Overview

DSP Ops Center provides a comprehensive performance tracking system that turns weekly scorecards into actionable insights. Upload your weekly scorecard data, and the system automatically ranks drivers, detects trends, assigns risk levels, and highlights who needs coaching — giving you a clear picture of your team's performance at a glance.

Key capabilities:

• Weekly scorecard uploads — import the scorecard files from your delivery network with automatic metric parsing and validation
• Transporter ID mapping — link the delivery network's driver IDs to your employee records
• Rankings and ratings across safety, delivery, and quality metrics
• Configurable thresholds that define what Fantastic, Great, Fair, and Poor mean for your operation
• Trend analysis that flags improving and declining drivers over time
• Individual performance views accessible by employees without a login
• Integration with disciplinary workflows for performance-based coaching

Uploading Scorecards

Performance scorecards are provided weekly by your delivery network. Download the scorecard file from your network's portal, then upload it here to track your team's performance over time.

To upload a weekly scorecard:

1. Navigate to Performance in the sidebar.
2. Click the Upload tab.
3. Select the Week Ending date for the scorecard.
4. Click Choose File and select your scorecard file (CSV or Excel format).
5. Click Upload.

The system will process the file and extract metrics for each driver, including:

After processing, each metric receives a rating of Fantastic, Great, Fair, or Poor based on your configured thresholds. An overall score is then calculated using a weighted formula that prioritizes safety and quality metrics. Top-tier ratings in critical areas like FICO and seatbelt compliance earn bonus points, while poor results in those same areas carry larger deductions -- reflecting the principle that safety and customer experience matter most.

Upload statuses:

Transporter ID Mapping

Scorecards identify drivers by a Transporter ID — this is the delivery network's internal ID for each driver, and it often differs from the employee names and IDs you use in DSP Ops Center. The mapping system bridges this gap by linking each Transporter ID to the correct employee record in your system.

How Mapping Works

When you upload a scorecard, the system attempts to match each Transporter ID to an employee. There are three resolution paths:

Auto-Resolve

The system automatically attempts to match drivers by comparing the name on the scorecard to employee names in DSP Ops Center. When a high-confidence match is found, the mapping is suggested automatically.

• The system considers first name, last name, and common name variations.
• The system shows how confident it is about each match. Look for high-confidence matches, which are almost certainly correct and just need a quick confirmation from you.
• Lower-confidence suggestions may need you to manually verify and select the right employee.

Bulk Resolve

When multiple Transporter IDs need mapping after an upload, you can resolve them all from a single screen.

1. After uploading a scorecard with unresolved IDs, click the Resolve Mappings button.
2. The system displays all pending mappings with suggested matches.
3. For each entry, you can:
• Accept the suggested match if it is correct.
• Select a different employee from the dropdown if the suggestion is wrong.
• Skip the entry if the driver is no longer with your DSP.
4. Click Save All to confirm your selections.

Manual Mapping

For individual mappings or corrections:

1. Navigate to Performance in the sidebar, then click the Mappings tab at the top of the page (you can also access this from the upload details page when resolving unmatched IDs).
2. Find the Transporter ID you want to map.
3. Select the correct employee from the dropdown.
4. Click Verify to confirm the mapping.

Once a Transporter ID is mapped to an employee, all future scorecard uploads automatically use that mapping. You only need to map each Transporter ID once.

Weekly Rankings

The Performance dashboard displays your team's weekly rankings, showing how every driver stacks up across all tracked metrics.

To view weekly rankings:

1. Navigate to Performance in the sidebar.
2. The default view shows the most recent week's data.
3. Use the Week selector to view historical weeks.

What You See

• Overall Score — A composite score calculated from all of a driver's individual metric ratings. The formula weighs safety and quality metrics more heavily than delivery volume, rewarding top-tier performance in areas like FICO and seatbelt compliance while applying larger deductions for poor results in those critical areas. This means a driver with a perfect safety record but average delivery numbers will score higher than one with high delivery counts but safety issues.
• Individual Metric Ratings — Each metric shows its value and a color-coded rating badge (Fantastic, Great, Fair, or Poor).
• Sorting — Click any column header to sort by that metric and quickly identify top and bottom performers.
• Team Overview — A summary row shows your DSP's overall team score and rating.

Rating Color Codes

Risk Levels

DSP Ops Center assigns each employee an overall risk level based on their recent performance. Risk levels help you prioritize coaching conversations and identify drivers who need support before issues escalate.

Risk levels are calculated automatically based on the combination of individual metric ratings, trends over recent weeks, and your configured thresholds.

For example, a driver with declining delivery completion rates and multiple safety incidents (low FICO, seatbelt violations) over three consecutive weeks would be flagged as At Risk and may need a coaching conversation. If those issues continue for another week or two without improvement, the driver would move to Critical.

Performance Thresholds

Thresholds define what constitutes a Fantastic, Great, Fair, or Poor rating for each metric. DSP Ops Center ships with default thresholds based on industry-standard expectations, but you can customize them to match your operation's goals.

To configure thresholds:

1. Navigate to Admin in the sidebar.
2. Select Performance > Thresholds.
3. You will see a list of all tracked metrics, organized by category (Safety, Delivery, Quality).
4. For each metric, set the boundary values:
• Fantastic — The value at or above (or below, for inverse metrics) which a driver earns a Fantastic rating.
• Great — The threshold for a Great rating.
• Fair — The threshold for a Fair rating.
• Values below the Fair threshold are automatically rated Poor.
5. Click Save to apply your changes.

Each metric specifies whether higher is better (e.g., FICO score, DCR) or lower is better (e.g., speeding events, seatbelt-off rate). The system uses this direction when applying thresholds.

Threshold categories:

Performance Analysis

The Analysis view provides trend detection and pattern recognition across your team's performance history.

To access performance analysis:

1. Navigate to Performance in the sidebar.
2. Click the Analysis tab.

What You See

• Trend Detection — The system identifies drivers whose performance is improving or declining over multiple weeks. This goes beyond a single week's snapshot to show trajectory.
• Overall Rating Categories — Drivers are grouped into three categories:
• Good — Consistent, strong performance.
• Needs Improvement — Mixed or declining results that warrant attention.
• Critical — Sustained poor performance requiring immediate intervention.
• Filtering — Filter the view by rating category to focus on the drivers who need attention most.

Performance analysis is most useful when you have several weeks of data uploaded. The more history available, the more accurate trend detection becomes.

Individual Employee Performance

Each employee has a detailed performance page showing their complete scorecard history.

To view an individual's performance:

1. Navigate to Employees in the sidebar.
2. Click on an employee's name to open their profile.
3. Select the Performance tab.

Alternatively, from the weekly rankings view, click any employee's name to jump directly to their individual performance page.

What You See

• Scorecard History — A chronological list of every weekly scorecard for this employee, showing all metric values and ratings.
• Trend Charts — Visual graphs showing how key metrics (FICO, DCR, POD, etc.) have changed over time.
• Score Trajectory — The overall score plotted week over week, with improvement and decline clearly visible.
• Risk Level History — How the employee's risk level has changed over time.

This view is invaluable for one-on-one coaching conversations. Pull it up during meetings to show drivers exactly where they stand and how they are trending.

Public Performance View

Each employee can access a read-only view of their own performance data through a unique private link — no login or account required.

How it works:

1. DSP Ops Center generates a unique private link for each employee.
2. Employees open this link to see their own scorecard data, trends, and overall standing.
3. These links expire periodically for security. New links can be generated at any time from the employee's profile.

What employees see:

• Their weekly metric values and ratings.
• Overall score and how it is calculated.
• Trend direction (improving, stable, or declining).
• Attendance summary and risk status.
• A summary of the scoring methodology so they understand how their overall score is determined.

Integration with Disciplinary

Performance data feeds directly into DSP Ops Center's disciplinary and coaching workflows. When an employee's performance reaches concerning levels, the system can flag them for review.

• Automatic flagging — Employees at the At Risk or Critical risk level are surfaced in the disciplinary review queue.
• Coaching triggers — Sustained poor performance across multiple weeks provides documented justification for coaching conversations.
• Documentation — When creating a coaching form or write-up, you can reference specific scorecard data to provide objective, data-driven feedback.
• Risk factors — Each performance record tracks the specific factors contributing to the employee's risk level, giving you talking points for coaching sessions.

DSP Chat Notifications

When new scorecards are uploaded and processed, employees can be notified through DSP Chat (if your instance has DSP Chat integration configured).

• Notifications are sent when a new weekly scorecard is published.
• Each employee receives a message with a link to their personal performance view.
• Notifications only go to employees who have a linked DSP Chat account.

To configure DSP Chat notifications, ensure the integration is set up in Admin > Settings and that employees have their DSP Chat user IDs mapped in their employee profiles.

Tips and Best Practices

Establish a Weekly Upload Routine

Consistency is key. Upload scorecards on the same day each week so your team always has current data. A common workflow:

1. Monday morning — Download the weekly scorecard.
2. Monday morning — Upload to DSP Ops Center.
3. Monday afternoon — Review rankings and identify drivers needing coaching.
4. Tuesday through Friday — Conduct coaching conversations with flagged drivers.

Identify At-Risk Drivers Early

Do not wait until a driver's performance is critical. Use the Watch and At Risk levels as early warning signals. A driver trending downward over two or three weeks is much easier to course-correct than one who has been struggling for months.

Use Thresholds Effectively

• Set thresholds that reflect your actual goals, not aspirational targets. If your Fantastic threshold is unreachable, it loses meaning.
• Different metrics may warrant different sensitivity. Safety metrics (FICO, seatbelt, speeding) often deserve tighter thresholds than delivery volume metrics.
• Review and adjust thresholds as your team's baseline performance changes.

Leverage the Public Performance View

Sharing performance data with drivers creates accountability and transparency. Drivers who can see their own metrics are more likely to self-correct minor issues before they escalate. Pair the performance link with a brief coaching message for maximum impact.

Keep Transporter IDs Current

When new drivers join your team, their first scorecard upload will likely require a mapping. Resolve new mappings promptly so you have complete data for every driver from their first week on the road.

Getting Help

If you encounter issues with performance tracking or scorecard uploads, contact DSP Platform support through your account dashboard at dsp-platform.com.